LEGAL
Privacy Policy
On Garden Residences operates this website to introduce the project, provide information about available residences, and respond to requests for pricing, floor plans, brochures, private viewings, and other project enquiries. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit this website or communicate with the On Garden sales team.
Last updated:
July 17, 2026
1. Introduction
This Privacy Policy applies to visitors of the On Garden Residences website and to individuals who submit an enquiry, request project information, arrange a viewing, or otherwise communicate with us.
In this policy, “On Garden,” “we,” “us,” and “our” refer to On Garden Residences and the project sales team responsible for responding to enquiries submitted through this website.
2. Information We Collect
We may collect information that you choose to provide through the website enquiry form, email, telephone, or another direct communication channel.
This information may include:
Your full name
Telephone number
Email address
Preferred residence type
Property or layout preferences
The type of information you are requesting
Your preferred viewing or consultation time
Questions or messages you send to us
Communication and enquiry history
The website platform may also process basic technical information automatically, such as:
Device type
Browser type
Approximate location
Referring page
Pages viewed
Website interaction data
3. How We Use Information
We may use personal information to:
Respond to project enquiries
Share current pricing and residence availability
Provide project brochures and floor plans
Recommend suitable residence types or layouts
Arrange private consultations, project presentations, or viewings
Contact you about your enquiry
Maintain enquiry and communication records
Improve the website and project enquiry experience
Protect the website from misuse, fraud, or security threats
Meet applicable legal, regulatory, and record-keeping obligations
Where required by applicable law, marketing communications will only be sent with appropriate consent.
4. How We Use Your Information
Submitting an enquiry through this website does not reserve a residence or create a binding property purchase agreement.
Prices, availability, layouts, specifications, completion dates, payment schedules, and project information may change and must be confirmed separately with the authorised project sales team.
No property payment or reservation fee is processed directly through this website unless expressly stated otherwise.
5. Project Enquiries
Submitting an enquiry through this website does not reserve a residence or create a binding property purchase agreement.
Prices, availability, layouts, specifications, completion dates, payment schedules, and project information may change and must be confirmed separately with the authorised project sales team.
No property payment or reservation fee is processed directly through this website unless expressly stated otherwise.
6. Legal Basis and Consent
Depending on the circumstances and applicable law, we may process personal information because:
You have asked us to provide project information
Processing is necessary to take steps before a possible property purchase
We have a legitimate interest in managing enquiries and operating the website
You have provided consent
Processing is necessary to meet a legal or regulatory obligation
Where processing is based on consent, you may withdraw your consent at any time, subject to applicable law.
7. Cookies
This website may use essential cookies and similar technologies required for:
Website navigation
Security
Form functionality
Website performance
Optional analytics, advertising, or third-party technologies may also be used where configured by the website owner.
You may be able to manage cookies through your browser or device settings. Disabling certain technologies may affect the way parts of the website function.
8. Third-Party Services
The website may rely on third-party services for:
Website hosting
Form submission and delivery
Email and telephone communication
Analytics
Customer relationship management
Maps and directions
Social media links
Website security
These service providers may process information in accordance with their own privacy policies and service terms.
When you visit an external website or use a third-party service, that provider’s privacy practices apply.
9. How We Share Information
On Garden does not sell or rent personal information for monetary consideration.
Information may be shared with:
The authorised On Garden sales team
The project developer or appointed sales representatives
Service providers that support website, communication, enquiry, or data-management operations
Professional advisers where reasonably necessary
Government, regulatory, or legal authorities where required by law
Other parties where necessary to protect legal rights, safety, or website security
Information may also be transferred as part of a legitimate business restructuring, project transfer, or change in ownership, subject to applicable requirements.
10. Data Retention
We retain personal information only for as long as reasonably necessary to:
Respond to and manage enquiries
Maintain relevant project and communication records
Provide requested follow-up information
Resolve disputes
Protect the website and project team
Meet legal, regulatory, tax, or record-keeping requirements
When information is no longer required, it may be deleted, anonymised, or securely archived where appropriate.
11. Data Security
We use reasonable administrative, organisational, and technical measures intended to protect personal information from:
Unauthorised access
Misuse
Loss
Alteration
Disclosure
However, no website, electronic communication, or data-storage system can be guaranteed to be completely secure.
12. International Processing
Some website, hosting, analytics, communication, or form providers may process information in countries or jurisdictions outside the location where you live.
Where applicable, such processing will be managed in accordance with the service provider’s policies and relevant legal requirements.
13. Your Privacy Rights
Subject to applicable law, you may have the right to:
Request access to your personal information
Ask for inaccurate or incomplete information to be corrected
Request deletion of your information
Request restriction of certain processing
Object to certain uses of your information
Withdraw consent where processing relies on consent
Ask how your information has been collected, used, or shared
Submit a complaint to an appropriate privacy or regulatory authority
To submit a privacy request, contact us using the details at the end of this policy.
We may need to verify your identity before completing certain requests.
14. Marketing Communications
Where you have agreed to receive project updates, we may contact you about:
Residence availability
Updated pricing
New floor plans or project materials
Construction or handover updates
Viewing opportunities
Relevant sales policies or project announcements
You may ask us to stop sending marketing communications at any time by using an available unsubscribe method or contacting us directly.
We may still send non-marketing communications required to respond to an active enquiry.
15. Children’s Privacy
This website is not intended for children.
Property enquiries, viewing requests, and purchase-related communications should be submitted by an adult or an authorised representative.
We do not knowingly collect personal information directly from children through this website.
16. Third-Party Links
This website may contain links to:
Maps
Social platforms
Developer websites
External project materials
Other third-party services
On Garden is not responsible for the content, security, or privacy practices of external websites.
You should review the applicable policies before providing personal information to those services.
17. Changes to This Policy
We may update this Privacy Policy to reflect changes to:
The website
Project enquiry processes
Third-party services
Data-handling practices
Applicable legal or regulatory requirements
The latest revision date will appear at the top of this page.
16. Contact
For privacy questions, requests, or concerns, contact the On Garden sales team: